Q: When will my enrollment forms be available to complete?
A: You will be able to fill out your enrollment forms in your portals around May 3.

Q: I have difficulty accessing my portal.
A: Note that there are two portals with two different log in credentials. You have your application status page with a username (your personal email address) and established password, and then separately, you have your my.scranton.edu portal with a different username (your Royal ID) and established password. If you forgot one or both of these passwords, you can reset the password on each respective log in page.

Q: I am trying to take my Math Placement Exam, but I am having browser issues (not downloading, etc.)
A: Often the issue is with either the type of computer you are using (Chromebooks are not compatible) or with the amount of storage you have available, as this is a large download file. We suggest trying a different computer if possible and checking out this support page.

Q: I have completed an enrollment form in my portal, but the item is not checking off.
A: The following checklist items will not check off immediately but will update within 3 days: 

• Housing Questionnaire
• Math Placement
• Student Health Forms

Check back on the next business day, and please notify the Office of Admissions at admissions@scranton.edu or 570-941-7540 if there is still an issue. 

Q: The only Orientation date I can make is not available on the registration form in my status page. What do I do?
A: Please call the Center for Student Engagement at (570) 941-6233. They will do their best to accommodate you.

Q: Why does my Housing Questionnaire just say "Draft Saved" and not "Submitted"?
A: This is normal and expected behavior. The housing form does not officially “submit” until July allowing you time to add or change a roommate until that time if you so chose. 

Q: I have a roommate in mind or I plan to choose a roommate. Do I need to complete the housing questionnaire? 
A: Yes, all residential students should complete the housing questionnaire as soon as possible. Roommate information can be added onto the form at a later date.

Q: What is the difference between Authorize Access to Nelnet and Authorize Proxy? 
A: Access to Nelnet gives access to student billing information. Proxy gives access to student record data. The student can determine which type of data to give access, which can include financial aid, grades, holds, etc. 

Q: For Proxy, what do I put for description and passcode?
A: Description and passcode are used for when your Proxy person contacts the University. It is used to verify their identity and they would need to give the passcode you determine. The description is simply a prompt to help you and your proxy remember your passcode. (example: passcode = Disney and description = favorite vacation spot)

Q: I would like to request academic and/or non-academic accommodations. How can I do that?
A: Please see the following webpages for academic and non-academic accommodations.

Q: What is the SJLA Honors program?
A: The Special Jesuit Liberal Arts (SJLA) Honors Program is available to between 50 and 60 of our most qualified freshmen each year by invitation. Those who are selected to join SJLA Honors fulfill their general education credits in a community atmosphere that encourages excellence and service to others. Students develop enhanced writing, oral and critical-thinking skills through specially designed courses in philosophy, theology and literature. Read more about the SJLA Honors program and the courses students take: scranton.edu/sjla.

Q: What is the Gonzaga Program?
A: The Gonzaga Program is designed for students who demonstrate academic achievement and the potential to excel, but whose grades and SAT/ACT scores indicate the need to refine their verbal skills to meet the challenges of college-level coursework. This link: scranton.edu/gonzagaprogram will take you to a description of the program. If you have any questions about the program, please contact the Office of Student Support & Success at (570) 941-4038.

Q: When will I get my class schedule?
A: You will complete the online Pre-Registration form in the portal as part of Forms, Forms, Forms in May. You'll be able to access your class schedule online in June and discuss changes with your advisor as needed throughout the summer.

Q: Where can I find my schedule?
A: Log into my.scranton.edu, click  "Students" on the left, choose My Courses, then Current Course Schedule, choose the term you want, and submit. Your schedule should come up on your screen.

Q: My schedule keeps changing without me doing anything. Why is this happening?
A: Your schedule may continue to change throughout the summer because of changes in classes and professors' schedules.

Q: When will I be meeting with my advisor?
A: You will speak with an academic advisor at least once in the early summer, and they will be available by phone or email throughout the summer for questions.

Q: How can I get in touch with an advisor?
A: College of Arts & Sciences (570) 941-6323
A: Kania School of Management (570) 941-6100 or advising-ksom@scranton.edu
A: Panuska College of Professional Studies (570) 941-6390 or cps-advising@scranton.edu

Q: Are there placement exams that I need to take before classes start?
A: Placement tests will take place early in the summer. Your advisor will work with you on which ones you need to take. We will communicate with students directly about the placement process.

Q: Do you accept AP or IB courses or other college courses for college credit?
A: Yes. You can get information by visiting this site.

Q: What support services are available for students who need assistance?
A: The Center for Teaching and Learning Excellence can help you, whether it be through providing free tutoring services, help with writing your paper or providing accommodations for a disability. Read more here.

Q: How do I check to see which books I will need for each class?
A: Go on the University’s bookstore website. You will need your schedule on hand to fill in the information needed to generate which books you will need for your classes.

Q: When is the first day of classes?
A: First day of classes for the academic year of 2024-2025 is Monday, August 26, 2024.

Q: What happens during Orientation? 
A: In order to help you get ready for college life, The University of Scranton will hold an Orientation experience in June. These two day sessions will be held on June 17-18, 20-21, 24-25, and 27-28. More information on the schedule will be provided to all incoming members of the Class of 2028 via email and on the Orientation site.

Q: Is it too late to change my orientation date?
A: Please call the Center for Student Engagement at (570) 941-6233. They will do their best to accommodate you if they have openings. 

Q: The only date I can make is not available on the registration form in my status page. What do I do?
A: Please call the Center for Student Engagement at (570) 941-6233. They will do their best to accommodate you.

Q: Is there a housing deposit fee?
A: There is no housing deposit fee. The only deposit is to confirm your enrollment, which is $150 for commuters and $300 for residents. 

Q: Do I get to pick my roommate or is it random?
A: Residence Life allows students to request a roommate on the Housing Questionnaire. Students may request a specific roommate until late June, and can check the Welcome tab in my.scranton.edu for details. If you do not request a specific roommate, Residence Life will use the Questionnaire to match you with a roommate.

Q: When do I fill out the Housing Questionnaire?
A: Please complete your Housing Questionnaire in the Welcome tab on my.scranton.edu by May 24. Once complete, please choose "Save as Draft." If you need to make a change, such as a request for a specific roommate, you may go back into the form before it is automatically submitted on June 28 at noon.

Q: Why does my Housing Questionnaire just say "Draft Saved" and not "Submitted"?
A: This is normal and expected behavior. The housing form does not officially “submit” until July allowing you time to add or change a roommate until that time if you so chose. 

Q: How can I request a roommate after I filled out the roommate questionnaire form?
A: Go to my.scranton.edu portal and sign in. To request a specific roommate, you must share your Roommate Code from your Housing Questionnaire with your intended roommate, and follow the application instructions on the Housing Preference Questionnaire. Only one student needs to make the request. You must make this request before the form is automatically submitted on June 28 at noon.

Q: How do I access my residence hall and roommate information?
A: During the week of July 15, your residence hall and roommate information will be available. You will be able to view it at:

My.scranton.edu
Home Tab
Manage Your Personal Info Section
Self Service Link
Student Services & Financial Aid
Residence Life Menu
Housing Portal

Q: How is housing assigned? Is it a lottery system or on a first come, first served basis?
A: In your first year, roommates and rooms are assigned randomly by Residence Life after filling out your Housing Questionnaire (unless you request a specific roommate during Forms Forms Forms). For sophomore through senior year, you choose your roommates, and room assignments are done on a lottery system.

Q: Where can I find more information about the Residence Halls?
A: Here is the website for Residence Life.

Q: What kind of furniture is in each residence hall room?
A: There is a bed, a shelf, a wardrobe closet and a desk.

Q: Is there a housing deposit fee?
A: There is no housing deposit fee. The only deposit is to confirm your enrollment, which is $150 for commuters and $300 for residents. 

Q: Will I receive a confirmation letter that Scranton received my deposit?
A: Yes, there is an electronic confirmation letter that is posted to your status page.

Q: Do I have to accept my scholarships and/or financial aid formally in order to receive that aid when I attend?
A: No. All you need to do is complete the enrollment confirmation form and submit your deposit in order to accept your financial aid awards. You may decline financial aid awards by following the instructions in your financial aid award letter.

Q: What is the mailing address for the Office of Admissions?
A: Office of Undergraduate Admissions, The Estate
The University of Scranton
Scranton, PA 18510-4699
Our email address for questions is admissions@scranton.edu. Our email address to submit application documents is application@scranton.edu. Our fax number is: (570) 941-5928.

Q: What kinds of jobs are available on campus?
A: There are many opportunities to work on campus. Be sure to indicate on your FAFSA form that you are interested in applying for the federal work-study program to see if you qualify. University-sponsored work study positions are also available. There are job opportunities off-campus in the downtown area and within driving distance of campus.

Q: What is the FIRST program?
A: We will share further details of the FIRST (Freshmen Involved in Reflective Service Together) experience and the registration process in the near future.

Q: What are the clubs that Scranton has to offer?
A: Scranton offers more than 90 different clubs and organizations for our students. Visit this web page for more information.

Q: How can I become part of the Student Programming Board?
A: Stop by the USPB's office in the Student Forum on the second floor of DeNaples. You can sign up for some of their committees at the Fall Activities Fair.

Q: I am confused about the Royal Card, more specifically, how do I put money on it, are there any fees, how do I check my balance, etc.?
A: You can put money on your Royal Card online or at a machine on campus. There are no fees. You can check your balance online. Here is a page with more FAQs. Here is a page where you can check your balance/put money on your Royal Card.

Q: When will I receive my Royal Card?
A: Royal Cards will be mailed out later in the summer, closer to move-in time.

Q: What bank does Scranton have around the campus?
A: There are multiple banks located within walking distance to campus. PNC Bank is The University of Scranton’s on-campus banking partner and maintains an ATM in the DeNaples Center, which PNC account holders can access without fees.

Students will be given the opportunity to open a checking account through PNC Bank if they choose to do so.

Visit www.pnc.com/scranton for more information on all the services and support PNC offers to Scranton students and staff. To locate an ATM use the ATM Locator.