TECHNOLOGY SUPPORT CENTER If you have questions, we’re here to help. The Technology Support Center staff assists students with computers, network access, telephones, e-mail accounts and software. 

During Fall Welcome weekend, we will be open 9:00 a.m. to 5:00 p.m. on Saturday, August 24 and noon to 8:00 p.m. on Sunday, August 25. 

Visit us in Alumni Memorial Hall (next to The Estate) or call 570-941-HELP (4357) any time with tech questions and we will do our best to assist you.

MY.SCRANTON PORTAL The my.scranton portal (my.scranton.edu) serves as your go-to resource for tools and resources that you will need as a student, such as email, D2L, study room reservations and library searches.

ENROLL YOUR ACCOUNT IN TWO STEP Two Step is required for all new students in order to access University resources, such as the My.Scranton portal and email. This process uses two forms of authentication to verify your identity. Visit scranton.edu/twostep on your computer to enroll your University account in Two Step. If you do not have a smartphone, visit the Technology Support Center to find out more about alternative authentication methods.

ROYAL CARD Your Royal Card is your key to a range of resources, building access and services on campus. Make sure to carry it with you at all times. If you have not received your card in the mail before arriving on campus, stop by the Technology Support Center so we can print it for you. For more information, visit scranton.edu/royalcard.

REVIEW ONEDRIVE, YOUR CLOUD BACKUP STORAGE We recommend that students save a copy of their data in the cloud. As such, we have provided all students with a secure Scranton OneDrive account, accessible at onedrive.scranton.edu.

SET UP YOUR THIRD PARTY ACCESS With Third Party Access, students can provide account access to another person, allowing them to view student information, such as grades, schedules, Financial Aid and billing information. Instructions can be found at scranton.edu/thirdparty.

MICROSOFT OFFICE STUDENT The University of Scranton provides Microsoft Office FREE to every student. All current students can download Microsoft Office Professional for up to five personal devices at no charge. The license can be used on computers, as well as Apple, Android and Microsoft mobile devices. Microsoft Office includes full copies of Word, Excel, PowerPoint, Outlook, Access, and OneNote. The licensing remains valid as long as you are an enrolled student. For more information and download instructions, visit scranton.edu/office365.

BUYING A COMPUTER Although all students are not required to bring a computer to campus (please note that a computer is required for Kania School of Management students), it will enhance their time at the University both academically and socially. The University does not sell computers, but we do have a special agreement with Dell to offer special deals/promos and rewards for computer purchases. For more information on these discounts and services, visit dell.com/Scranton. Students can also receive academic discounts from the Apple Education store for iPads, Mac computers and Apple TV. Visit apple.com/us-edu/store.

BRINGING YOUR COMPUTER AND ACCESSORIES Make sure to download the free Microsoft Office, anti-virus and malware programs. We recommend the following free software: Windows Defender (PC), Avast Anti-Virus (Mac) and Malwarebytes (anti-malware software for PC/Mac). Become familiar with OneDrive as your backup storage. Make sure to bring your computer warranty information, as well.

COMPUTING POLICIES It is your responsibility to abide by all rules and regulations associated with the use of the University’s information technology resources. These include state and federal laws, as well as the University of Scranton Acceptable Use Agreement and computing policies. Please review all computing policies at scranton.edu/ITpolicies.